Welcome to our FAQ section. Here you will find answers to the most common questions about our products, orders, shipping, and services.

1. About Our Products

Q1: What kind of products do you sell?

A: We offer authentic Tibetan Buddhist cultural products, including:

• Hand-painted thangkas
• Buddhist statues and ritual items
• Offerings and decorative items
• Custom-made and wholesale products

Q2: Are the products handmade?

A: Yes, many of our products are handmade, including hand-painted thangkas and custom statues. Minor variations in color, size, or design are normal and reflect the unique craftsmanship.

2. Orders & Payments

Q3: What payment methods do you accept?

A: We accept:

• Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Bank transfer (for wholesale orders)
• Other secure third-party payment platforms (available at checkout)
  

Q4: Can I cancel or modify my order?

A: Retail orders can be canceled before processing. Custom-made or hand-crafted items usually cannot be canceled once production has started. Please refer to our Refund Policy for details.

3. Shipping & Delivery

Q5: Do you ship internationally?

A: Yes, we ship worldwide. Shipping times and costs vary by destination. Please see our Shipping Policy for detailed information.

Q6: How long will it take to receive my order?

A:

• Standard retail orders: 3–7 business days processing, plus 5–25 days shipping depending on destination
• Custom orders: 15–45 business days for production, plus shipping time
  

Q7: Can I track my order?

A: Yes, once your order is shipped, you will receive a tracking number via email.

4. Custom & Wholesale Orders

Q8: Can I request a custom design?

A: Yes, we offer custom-made services for thangkas, statues, and other Tibetan Buddhist artworks. Custom orders require confirmation of design, size, and materials before production.

Q9: Do you offer bulk or wholesale orders?

A: Yes. Please contact us at tibetanbuddhist.culture@gmail.com with your requirements, and we will provide pricing, minimum order quantities, and delivery details.

5. Refunds & Returns

Q10: Can I return a product?

A: Returns are handled according to our Refund Policy. Custom-made products or items that have been shipped cannot usually be returned for a full refund. Please review our Refund Policy for exceptions and procedures.

6. Product Care

Q11: How do I care for my thangka or statue?

A:

• Avoid direct sunlight and high humidity
• Handle carefully to prevent damage
• For detailed care instructions, contact our support team
  

7. Contact & Support

Q12: How can I contact customer support?

A: You can reach us at:

📧 Email: tibetanbuddhist.culture@gmail.com

🌐 Website: https://www.tibetanbuddhist-culture.com

We are committed to providing prompt and respectful service.

✅ Compliance Notes

This FAQ page is designed to:

• ✅ Improve customer trust and transparency
• ✅ Comply with Google Merchant Center and Shopify store policies
• ✅ Provide clear guidance on payments, shipping, refunds, and custom orders