At TibetanBuddhist-Culture.com, we offer custom-made Tibetan Buddhist cultural products, including hand-painted thangkas, statues, ritual items, and other spiritual artworks. Please read the following policy carefully before placing a custom order.

1. Placing a Custom Order

• Customers can request custom designs, sizes, materials, or inscriptions.
• All custom orders must include detailed instructions and, if applicable, reference images.
• We will confirm the design, materials, size, and production timeline before starting any work.
  

2. Production Time

• Hand-crafted and custom-made items require 15–45 business days for production, depending on complexity.
• Lead times will be communicated to the customer before production begins.
• Rush orders may be available on request, subject to additional fees.
  

3. Non-Refundable Policy

• Custom orders are non-refundable once production has started.
• Minor variations in color, texture, or design are normal and reflect the nature of handmade products.
• Refunds will only be issued in case of verified defects or errors made by our production team.
  

4. Design Approval

• Before production, customers must provide written confirmation of the final design, size, and materials.
• Changes after production begins may incur additional charges or may not be possible.
  

5. Payment Terms

• Full payment is generally required before production begins, unless otherwise agreed for wholesale or large orders.
• Payment can be made via Credit/Debit Cards, PayPal, Bank Transfer, or other secure Shopify-supported payment methods.
• All payments are processed securely via Shopify’s payment gateways.
  

6. Shipping for Custom Orders

• Custom orders are shipped according to our Shipping Policy.
• Production time does not include shipping time.
• Tracking information will be provided once the order is shipped.
  

7. Communication

• We maintain communication throughout the production process to ensure customer satisfaction.
• Customers are encouraged to respond promptly to design approval requests and clarifications.
  

8. Contact

For inquiries or assistance regarding custom orders:

📧 Email: tibetanbuddhist.culture@gmail.com

🌐 Website: https://www.tibetanbuddhist-culture.com

We are committed to providing high-quality, authentic Tibetan Buddhist products tailored to your specific needs.

✅ Compliance Notes

• Policy aligns with Shopify, Google Merchant Center, PayPal, Stripe requirements.
• Provides transparency on custom order workflow, production time, payment, and refund limitations.
• Clearly communicates that custom orders are non-refundable, reducing disputes and improving compliance.